Dear Messrs.

Please find enclosed my resume for your consideration. If you need clarifications or details, I am very interested in discussing my credentials with you at your convenience.
If this is possible, I can be reached at (+20) 106796402 contacted at my mailing address or email address listed below.
I am looking forward to hearing from you as soon as possible.

Sincerely
Mohamed Adel









Mohamed Adel Abdel Fatah
Alexandria, Egypt.
+ 20 106 796402
Mohamedadel0506@yahoo.com

CARRIER OBJECTIVE:
Seek a management position in which my education, experience and skills may utilized at their best.

WORKING EXPERIENCE

Intercontinental Hotel - Sharm El Sheikh from March 2004 until August 2007
Desk Manager
Position Responsibilities:

a) Responsible for hiring, training, supervision and discipline of all Front
Desk, Reservation and Guest Services staff members in order to maintain
the desired level of service and in keeping with service standards.
b) Responsible for motivating personnel so that they perform to the best of
their abilities and setting an example by your own performance and
enthusiasm.
c) Working regular shifts at the front desk and reservations
d) Preparing bi-weekly payroll.
e) Prepared to work or re-arrange work schedule as required in case of any
absence.
f) Responsible for checking groups, conferences and visitors. Make
copies of rooming lists; Housekeeping should receive a copy a.s.a.p. with
arrival time noted, all other copies should remain in the group file until the
group arrives.
g) Responsible for the cleanliness of the office area.
h) Responsible for establishing and consistently enforcing rules and
regulations regarding staff members.
i) Responsible for supporting company policies and management
decisions, interpreting and disseminating this information to staff
members.
j) Responsible for holding regular meetings with staff members in order to
keep them properly informed and trained.
k) Responsible for property checks.
l) Responsible for attending regular Department Heads meetings and
contributing ideas with regards to hotel operation in general.
m) Performance of other duties as required
n) Prepare weekly and daily reports
o) Manage FIT allotment, extra allotment requests and wholesalers
concerns.
p) Month end (print all 4 reports, complete reports for Sales and Head
Office)
Ensure Reservations and Front Desk complete month end duties, filing old
back up, Activity reports, housekeeping reports, work orders and advance
deposits.
r) Management of online inventories.
s) Keep current with new trends & ideas.
t) Assist Sales and Marketing as required
u) Enter rates into Lanmark
v) Check no shows, process if required
w) Yield
x) Assist Housekeeping by completing rooms check, selecting sections of
the hotel to block, to save labour and increase F&B revenue.
z) Spot check reservations and rate overrides to ensure staff are doing their
jobs correctly and not missing small details.
aa) Encourage staff to participate in as many activities as possible, get
them to know the area and services.
ab) Performance reviews for staff to keep them motivated and working
towards new goals.
ac) Assist staff with any concerns they have regarding housing, payroll,
policy and any other concerns that may arise.

Coral Bay Hotel - Sharm El Shiekh – June 2002 till May 2003
Senior Guest Service Agent
Position Responsibilities:

-Provides courteous and professional guest services
- Utilizes instinctive selling techniques and company sales programs to maximize revenue and occupancy levels
- Maintains order and cleanliness at the front desk
- Handles guest accounts
- Assists guests on arrival, departure and during their stay
- Operates the telephone console
- Processes reservation and cancellation requests
- Performs other duties as directed by the General Manager

Iberotel Sharm El Sheikh Feb. 2002 till June 2002
Operator

1.Answer and process all incoming calls.
2. Check bulletin board and log books for all pertinent information.
3. Forward messages and faxes as needed to guests and various departments.
4. Record and follow-up on guest requests.
5. Responsible for radio communications between security, engineering, ERT and MOD in emergency and non-emergency situations.

Helnan Palastine Hotel - Alexandria - 5 years summer training in
all department from 1996 till 2001
EDUCATION